Frequently Asked Questions
I want to live at Hilltop Club. What do I need to do now?
------------------------------------------------------------------------------
We are so excited that you have chosen Hilltop Club as your home away from home. To complete the lease in the office, you can either make an appointment to sign your lease or walk in. Please make sure you have completed and paid your application fee before coming in to sign a lease.

Allow for about 30 minutes to go through the lease and fill out all of the forms. We can also complete your lease paperwork online. For this option, you will begin by applying online. Once you have applied, we can complete all paperwork through email.

What does my rent installment include?
-------------------------------------------------------
The rent installment includes all utilities: cable, internet, water, sewer, and electricity.

What are my lease options?
---------------------------------------
We offer July end lease installments. 
 
What if I need roommates?
-------------------------------------
We offer a roommate matching service. Each resident will complete the roommate matching form on the application. Hilltop Club will then match roommates who are most compatible based on the responses.

How do I pay the rental installment or any other fees?
---------------------------------------------------------------------------
We accept checks and money orders in the office. We also accept online orders by credit cards, e-check, and money gram. We do not accept money.

Do I have to pay a move-in fee or application fee when I sign my lease?
--------------------------------------------------------------------------------------------------
Yes, there is a $60 application fee.
 
If I am over 21, do I need to have a guarantor?
----------------------------------------------------------------
Yes. Every resident must have a guarantor. The guarantor must be at least 25 years old,  a resident of the United States, and must not live on property. If a resident does not have a guarantor, he or she must pay the last one and a half installments of his or her lease prior to move in.

Can other people take over my lease?
-----------------------------------------------------
Yes, someone can take over your lease. There is a $250 Lease Take Over fee. The new resident must come in and fill out the paperwork, and be approved by management to successfully take over your lease.
 
What kind of cable package comes with my apartment?
----------------------------------------------------------------------------
Spectrum Cable is included in the apartment. Each apartment will have a cable box located in the common area. You can get your own cable box by going to Spectrum located on Double Springs Road.

What should I bring?
-----------------------------
 •Bedding – Queen or extra-long full-size sheets 
 •Bathroom Accessories - shower curtain, towels, etc.
 •Kitchen Utensils – pots and pans, silverware, dishes, cups, bowls, etc.

What size are the beds?
----------------------------------
The beds at Hilltop Club are extra-long full-size. We recommend purchasing queen size sheets to ensure they will fit your bed.
 
What type of Internet is included?
------------------------------------------------
Hilltop Club offers Pavlov internet. You may purchase a router and plug it into the ethernet port to receive wireless internet.

What do I need to hook up my computer to the Internet?
-------------------------------------------------------------------------------
All you would need is an ethernet cord to plug your computer into the ethernet port. If you would like wireless internet you would need to purchase a router and set it up through Pavlov media. 

What are the hours of the fitness center?
---------------------------------------------------------
Our fitness center is open 24 hours a day, 7 days a week. Residents can access the fitness center at any time using their gate card.

Is parking available?
-------------------------------
Yes! We provide one parking permit per resident and it is FREE. If Residents lose that parking pass they may purchase a second one for $35.00.
 
What if I have a problem with an appliance or an emergency maintenance problem?
--------------------------------------------------------------------------------------------------------------------
Hilltop Club offers 24/7 emergency maintenance, if you are experiencing an emergency maintenance situation please call 270-781-7175.